Return & Refund Policy

Return Policy

Effective Date: June 2026

Thank you for choosing Kintsvi. We are committed to providing our customers with high-quality products that meet our standards for design and quality. If you experience any issue with your order, please contact our customer service team directly at support@kintsvi.com and provide your Order ID and the email address used to place your order. Please carefully review the following Return and Refund Policy.

1. Final Sale Policy

Please note that all products purchased through the Kintsvi platform are generally considered final sale. We do not accept standard returns or exchanges.

Exceptions may apply if the product you receive has a verified manufacturing defect, is damaged during transit, or if our fulfillment center sends you an incorrect item.

2. Product Defects and Shipping Damage

Kintsvi conducts quality inspections before products are packaged and shipped. However, if your item arrives defective, damaged, or does not match your order, please contact our customer service team immediately. We will review each case based on the information and supporting evidence you provide.

To ensure that your claim is eligible for review, please inspect your order promptly upon delivery and submit a formal claim within seven (7) calendar days from the delivery date recorded by the shipping carrier.

Please email support@kintsvi.com and provide the following information:

Your Order ID and the email address used to place the order;
A clear and detailed description of the defect, damage, or other issue with the product;
Clear photos or videos showing the product defect, shipping damage, or incorrect item received.

Our customer service team will review the information, photos, and/or videos you submit. Each claim will be evaluated individually based on the circumstances. Depending on the situation, available resolutions may include a free replacement, partial refund, or full refund.

3. Refunds and Processing Times

If a full or partial refund is approved, the refund will be issued to the original payment method used at checkout.

Refunds typically appear in your account within 7–12 business days. Please note that the actual processing time may vary depending on your bank, credit card issuer, or payment service provider.

4. Exchange Policy

Kintsvi does not accept standard exchanges due to personal preferences, including changes in size, color, style, or other preferences.

If an item is confirmed to have arrived damaged, defective, or incorrect, and your claim has been approved by our customer service team, we may provide a replacement of the same item or another appropriate resolution depending on the circumstances.

5. Unauthorized Returns

Important Notice: Please do not send any products to our registered company address or any other address unless you have received explicit written confirmation and return instructions from a Kintsvi customer service representative. All return or after-sales requests must first be submitted through our customer service channel and approved.

Any return package sent without prior notification and explicit approval may not be accepted or processed. Kintsvi is not responsible for shipping costs, loss, storage, or other costs or liabilities resulting from unauthorized returns.

Customer Service

If you have any questions regarding our return or refund policy, or if you need to submit an after-sales claim, please contact us using the information below:

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